Privacy Policy
This page explains what information Glow Lab Protocols ("we," "us," or "our") collects when you use glowglps.com (the "Site") or place an order, why we collect it, and who we share it with. We keep it short and plain on purpose.
1. What we collect
Your order details. Your name, email address, phone number, shipping address, the products you order, any promo code you use, and the payment method you choose.
Your payment screenshot. When you pay by Venmo, Cash App or Zelle, you upload a screenshot of the payment and may add a transaction reference so we can match it to your order. We never see or store your card or bank account numbers.
Your account. If you create an account, your email address, your password (stored only in scrambled form), your order history and your Glow Points balance.
Messages you send us by email or phone, and notes we keep about your order so we can help you.
Basic technical information that any website receives, such as your IP address and browser type, which our hosting providers keep in their server logs.
2. How we use it
- To check your payment, pack and ship your order, and send you order and shipping emails.
- To run your account and your Glow Points.
- To answer your questions and fix any problem with an order. We may call or text the phone number you give us about your order.
- To credit the affiliate who referred you, if you used an affiliate link or code.
- To keep the records the law requires, and to prevent fraud or misuse.
We do not sell or rent your information, and we do not use it for advertising.
3. Who we share it with
Only the services we need to run the store, and only what each one needs:
- Our website host and email providers, which store order records and send and receive our emails.
- Our shipping software and carriers (UPS and USPS), which receive your name, address and phone number to make the shipping label and deliver your package.
- The payment service you choose (Venmo, Cash App or Zelle). You pay them directly, under their own privacy policies. If you ask to pay by card, we send you an invoice through Stripe, and you pay on Stripe’s secure page.
- Our affiliate program. If an affiliate referred your order, it receives your email address and order total so the affiliate can be credited.
We may also share information if the law requires it. If the business is ever sold or merged, customer records would pass to the new owner, who would have to follow this policy.
4. Cookies and storage
We do not use advertising or tracking cookies today. If we ever add them, we will update this page first. Your browser keeps only what the store needs to work:
- Your bag and your order link, kept while you shop so your order is not lost if you change pages.
- Your language choice (English or Spanish).
- A referral code, if you arrived through an affiliate or a friend’s link, so they get credit.
- A sign-in cookie, only if you sign in to your account.
Because we do not track you across other websites, and do not let other companies do so through our Site, there is nothing for a browser’s “Do Not Track” setting to turn off.
5. Emails and calls from us
We send emails about your orders, shipping and your account, including your Glow Points. We may call or text the phone number you give us about your order. If you’d rather not hear from us about anything except your order updates, tell us and we will stop.
6. Keeping it safe
Every page of the Site is served over a secure, encrypted connection. Passwords are stored only in scrambled form, and payment screenshots can be viewed only by our staff. No system is perfectly secure, but we only keep what we need.
7. How long we keep it
We keep order records for as long as we need them to run the business and meet tax and legal requirements, then delete them.
8. Your choices
You can ask to see, correct or delete the information we hold about you. Email support@glowglps.com or call (844) 456-9522, Monday–Friday, 9 AM–5 PM Eastern. We may need to keep some order records where the law requires it.
9. Age
This Site is for adults 18 and over. We do not knowingly collect information from anyone under 18.
10. Changes
If we change this policy, we will update the date at the top of this page.
11. Contact
Questions about this policy? Email support@glowglps.com or call (844) GLOWLAB, (844) 456-9522.