We answer
our own email.
No ticket numbers, no chatbot, no outsourced inbox. Two people read every message that comes in — and the one you want depends on what you need.
Checking on an order?
Your tracking number, order status and full history are in your account the moment a label is created — usually before we could reply to an email about it.
Start here for anything to do with an order you have already placed.
- Order status, tracking and delivery problems
- Something arrived damaged, wrong or short
- Changing an address before it ships
- Payment questions and confirmations
- Returns and order issues
Start here for anything that is not about an existing order.
- Wholesale, bulk and salon accounts
- Affiliate program and partnerships
- Anything broken on the website
- Batch-specific COA requests
- Press and collaborations
Often the same day. Weekends run slower — that is when we are packing.
Write to us any time — anything that arrives after hours is answered first thing.
Priority, discreet packaging, tracked.
Escríbenos en español — te respondemos en español.
Most questions are already answered
Storage, reconstitution, purity testing, shipping and payment — all of it is written down, in detail, and it will be a better answer than a one-line email.