We answer
our own email.
No ticket numbers, no chatbot, no outsourced inbox. Two real people, Jonah and Heather, read every message that comes in and write back.
Checking on an order?
Your tracking number, order status and full history are in your account the moment a label is created — usually before we could reply to an email about it.
Start here for anything about an order you have placed. Please include your order number.
- Order status, tracking and delivery
- Something arrived damaged, wrong or short
- Changing an address before it ships
- Payment questions and confirmations
- Anything broken on the website
Write to Heather about the lives, our products and working together.
- Questions from the lives
- Product questions
- Affiliate program and partnerships
- Wholesale and bulk orders
- Press and collaborations
Often the same day. Weekends run slower — that is when we are packing.
Write to us any time — anything that arrives after hours is answered first thing.
Priority, discreet packaging, tracked.
Escríbenos en español — te respondemos en español.
Most questions are already answered
Storage, reconstitution, purity testing, shipping and payment — all of it is written down, in detail, and it will be a better answer than a one-line email.